IT SUPPORT TECHNICIAN

Posted 3 years ago

QUALIFICATIONS:

  • Matric
  • Information Technology related qualification at NQF level 5.

KNOWLEDGE AND EXPERIENCE:

  • Min 4-5 years IT support experience in an environment with similar IT systems and requirements.

ADVANTAGEOUS ATTRIBUTES:

  • Customer service orientation – Able to handle a demanding customer environment
  • Good problem solving and decision-making skills.
  • Dynamic self-starter that don’t need to be told what to do and how to do it
  • Attention to detail and handle pressure.
  • Adaptable as this is a constantly changing environment.
  • Be action and results orientated.

OVERALL RESPONSIBILITIES INCLUDE:

  • Provide Hardware support on all Corporate Hardware e.g. PC’s, Mobile Worker Warehouse & Scanners and other peripheral devices.
  • Provide Software support on all corporate software e.g. Compu-Clearing, Lotus Notes & all Microsoft products.
  • Support on local and wide area networks.
  • Support and update anti –virus protection inclusive of In-houses PC’s.
  • Ensure all Servers are operational maintaining and up time of 99%.
  • Ensure all servers are backed up daily, and system restores are tested monthly.
  • Ensure all In-house PC’s are backed up monthly. Escalate any failures to the IT team leader.
  • Pro-active management of all systems prints queues, these include open spool, and VPS and LAN print queues.
  • Co-ordinate with Customer and IT team leader to find downtime slots for upgrades and maintenance.
  • Resolutions and escalation of IT incidents are formally reported to IT Infra Manager.
  • Ensure change control procedure are adhered to and enforced in conjunction with Corporate IT.
  • Ensure all corporate standards are adhered to.
  • Ensure legality of all software loaded on PC’s.
  • Ensure user’s backup all business data residing on their PC’s.
  • Ensure PC’s are updated monthly with the latest anti-virus protection software.

 

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Job CategoryIT

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